It’s all in the fine print.
In the unlikely situation that you wish to return your goods, please first contact us at firstname.lastname@example.org and explain the situation. We will then advise you whether to return the goods to ourselves. We accept the return of goods sent back to us within 30 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not, however, accept the return of opened and/or part used goods.
To return items you are advised to:
1.1 We suggest you return your items via Royal Mail fully tracked delivery to ensure that if it doesn’t arrive with us you can put in a claim. Please use sufficient packaging to ensure the contents are not damaged in transit.
1.2 If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus a 20% restocking fee.
1.3 If the customer has refused delivery (with no mistake on our part) and the item is returned to us, a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order, or the order has been damaged in transit.
The Regulation gives you certain rights which are detailed in the section headed “Your Rights regarding personal information”. The contents of this Privacy Notice are subject to these overriding rights and no provision in any other part of this Privacy Notice is to be construed as restricting the scope of those rights.
What information do we collect?
If you are a visitor to our Website, even an anonymous visitor, we may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information internally and externally. This statistical data about browsing actions and patterns does not identify any individual. Nevertheless, to the extent that such information falls to be treated as personal data, and you do not wish us to process it, you should change the settings on your internet browser to prevent the collection of this information.
When you purchase a product from LEAF LIFE LIVING LIMITED we will know who you are, and the activities you perform on this Website.
We may collect and process the following data about you:
- Any information that you provide by filling in forms on this website including but not limited to your name, address, email address, and telephone/mobile number, for the purposes of informing you about the services that we offer, of entering into a contract with you and thereafter of delivering the services which we have agreed to provide under that contract.
- Any financial information provided to the website may be required for direct debits, and/or credit and debit card payments, or other types of electronic payment. Details of any transactions you carry out through the website will be recorded.
- The LEAF LIFE LIVING LIMITED may from time to time ask you to complete surveys via this website or the website of one of our selected suppliers, and any information you provide in the same will be recorded, though you are not obligated to take part. If you are going to submit personal data, your consent will be specifically obtained to the processing of that data at the time.
- Details of your visits to the website, including, but not limited to, traffic data, location data, weblogs, and other communication data. This will assist us in managing the website and generating generalised and anonymised information about usage and about our membership.
We may also retain copies of any correspondence you send to us and details of your purchase history, for as long as it is appropriate to do so, and (as with all the personal data we process) subject to appropriate technological and organisational safeguards to protect its integrity.
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about the browsing actions of users of the Website and does not identify any individual. As indicated above, you may be able to change settings on your internet browser to prevent collection of this information, to the extent that it may in future be considered by law to be personal data.
What do we do with the information we collect?
We use collected information for the purposes of our legitimate interests, including:
• for internal record keeping;
• for product development;
• to provide you with information on our products and services which we feel may interest you;
• to notify you about changes to our products and services;
• to answer your queries;
• to contact you for market research and analyse the output of such research; and/or
• to comply with legal and regulatory obligations.
LEAF LIFE LIVING LIMITED does not use your personal information in any automated decision-making process.
The LEAF LIFE LIVING LIMITED may contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This will be an operational email to enquire as to why the transaction was not completed. The data will not be used for any other purpose and certainly not shared with any other company other than the company that initiates the operational email (if this is not LEAF LIFE LIVING LIMITED). Our aim is simply to provide you with the highest level of service that we can.
The period of use of the personal data supplied by you will not be longer than we deem necessary to carry out the purpose for which such data was collected, provided that we may store and process your personal data for longer periods solely for archiving or statistical purposes where we have appropriate safeguards in place to protect your rights.
Who do we share this information with?
We may share your personal information with certain companies performing services on behalf of LEAF LIFE LIVING LIMITED (such as product suppliers) who will only use the information to provide a service that LEAF LIFE LIVING LIMITED has asked them to provide.
Those selected companies will perform a function for us, such as agencies and suppliers who have been instructed to assist us to more effectively deliver services, manage and conduct promotions and offers, provide technical assistance and support and perform other functions to support marketing activities.
Although this is not an exhaustive list, the following third parties process data on LEAF LIFE LIVING LIMITED’s behalf which may include your personal data, for the specific purposes identified. The LEAF LIFE LIVING LIMITED has in place appropriate written contracts with all third-party data processors to ensure and monitor compliance with the Regulation:
- Viva Wallet – Payment Services
- Nootro Labs Ltd – Manufacturer
- Noo Brands Ltd – Design and Marketing
All selected companies may have access to personal information if needed to perform such functions but will only be permitted by us to use personal information for the purpose of performing that function and not for any other purpose.
We may disclose your information to our subsidiaries or ultimate holding company and its subsidiaries, as defined in Section 1159 of the Companies Act 2006.
In the event we seek to sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer, subject to satisfactory assurances that the data will be processed securely by them.
Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside LEAF LIFE LIVING LIMITED.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Regulation. If you would like a copy of the information held on you, please contact us by email to email@example.com or in writing to The Data Protection Officer, The Stables Hilton Hall, Hilton Lane, Wolverhampton, United Kingdom, WV11 2BQ.
If you think any information we have about you is incorrect or incomplete, please e-mail or write to us and we will correct or update any information as soon as possible.
Where we have given you a password to access certain areas of the Website you are responsible for keeping this confidential and we ask that you do not share this password.
Our Website may, from time to time, contain links to other websites which are not within our control. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Terms & Conditions
- OUR IDENTITY
We operate the website theleaflife.co.uk (“Site”). We are LEAF LIFE LIVING LIMITED.
- (“We” or “Our” or “Us”), a company registered in England and Wales under company number 13830696 and with our registered office at The Stables Hilton Hall, Hilton Lane, Wolverhampton, United Kingdom, WV11 2BQ.
- The Contract for the supply of the Products is between you and us only.
- To contact us, please see our Contact Us page.
- THE PRODUCTS
- The images of the Products on the site are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer’s display of the images accurately reflects the Products. Your Products may vary slightly from those images.
- All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
- USE OF OUR SITE
- HOW WE USE YOUR PERSONAL INFORMATION
- IF YOU ARE A CONSUMER
- This clause 5 only applies if you are a consumer. A consumer is someone who is not entering into the Contract in the course of their business, trade, or profession.
- If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
- As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- IF YOU ARE A BUSINESS CUSTOMER
- This clause 6 only applies if you are entering into the Contract in the course of your business, trade, or profession.
- You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
- Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
- After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
- We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
- If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
- OUR RIGHT TO VARY THESE TERMS
- We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. You must check these Terms each time that you order Products from our site as they may not be the same as the Terms that applied to your previous purchases.
- COOLING OFF PERIOD
- This clause 9 only applies if you are a consumer (for an explanation of the word consumer, see clause 5.1).
- If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.4. This means that during the period in clause 9.4 if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
- However, this cancellation right does not apply if:
- you break the seal or consume some or all of the Products that you wish to return;
- the Products are newspapers, periodicals or magazines or perishable goods, such as food or drink;
- the Products have been designed to your specification or clearly personalised; or
- software, DVDs, or CDs which have a security seal that you have opened or unsealed.
- Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
- To cancel a Contract, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org or by sending a letter to The Stables Hilton Hall, Hilton Lane, Wolverhampton, United Kingdom, WV11 2BQ. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
- You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.5. If you returned the Products to us because they were faulty or misdescribed, please see clause 9.7.
- If you have returned the Products to us under clause 9 because they are faulty or misdescribed, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
- We will refund you on the credit card or debit card used by you to pay.
- If the Products were delivered to you:
- you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
- unless the Products are faulty or not as described (in this case, see clause 9.7), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.
- you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
- Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
- As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
- Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
- Delivery will be completed when we deliver the Products to the address you gave us when placing your order.
- The Products will be your responsibility from the completion of delivery.
- You own the Products once we have received payment in full, including all applicable delivery charges.
- INTERNATIONAL DELIVERY
- Unfortunately, we do not deliver to addresses outside the UK or to British Armed Forces overseas territories with active British Forces Post Office facilities.
- Save as mentioned in clause 11.1, you may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
- PRICE OF PRODUCTS AND DELIVERY CHARGES
- The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, if we discover an error in the price of the Product(s) you ordered, please see clause 12.5 for what happens in this event.
- Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
- The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
- The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.
- Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
- where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
- if the Product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing.
- HOW TO PAY
- Payment for the Products is taken via Viva Wallet. Your use of Viva Wallet is subject to its terms and conditions. You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, American Express, MasterCard, and Maestro.
- Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
- MANUFACTURER GUARANTEES
- None of the Products we sell to you come with a manufacturer’s guarantee.
- If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
- OUR WARRANTY FOR THE PRODUCTS
- For Products that do not have a manufacturer’s guarantee, we provide a warranty on delivery and for a period of 30 days from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.
- The warranty in clause 15.1 does not apply to any defect in the Products arising from:
- wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
- if you fail to use the Products in accordance with their instructions;
- any specification provided by you.
- If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
- OUR LIABILITY IF YOU ARE A BUSINESS
- This clause 16 only applies if you are a business customer.
- We only supply the Products for internal use by your business and you agree not to use the Product for any re-sale purposes.
- Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
- defective products under the Consumer Protection Act 1987.
- Subject to clause 16.3, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information, or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
- Subject to clause 16.3 and clause 16.4, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 150% of the price of the Products ordered.
- Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the Products. Any representation, condition, or warranty which might be implied or incorporated into these Terms by statute, common law, or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
- OUR LIABILITY IF YOU ARE A CONSUMER
- This clause 17 only applies if you are a consumer (for an explanation of the word consumer, see clause 5.1).
- If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
- We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- defective products under the Consumer Protection Act 1987.
- EVENTS OUTSIDE OUR CONTROL
- We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.
- An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you, and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- COMMUNICATIONS BETWEEN US
- When we say “in writing” in these terms, this means by e-mail unless we specify otherwise.
- If you are a consumer (for an explanation of the word consumer, see clause 5.1):
- To cancel a Contract in accordance with your legal right to do so as to set out in clause 9, you must contact us in writing. You can do this by sending an e-mail to email@example.com or by sending a letter to The Stables Hilton Hall, Hilton Lane, Wolverhampton, United Kingdom, WV11 2BQ in accordance with clause 9.5.
- If you wish to contact us in writing for any other reason, you must do so by e-mail to firstname.lastname@example.org. You can always contact us using our Customer Services telephone line.
- If we have to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us in your order.
- If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice it will be sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee.
- The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
- OTHER IMPORTANT TERMS
- We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
- You may only transfer your rights and obligations under these Terms to another person if we agree in writing. However if you are a consumer (for an explanation of the word consumer, see clause 5.1) and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 15 to the recipient of the gift without needing to ask our consent.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 15, but we and you will not need their consent to cancel or make any changes to these Terms.
- Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- If you are a consumer (for an explanation of the word consumer, see clause 5.1), please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
- If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
The LEAF LIFE LIVING LIMITED takes data protection and people’s privacy very seriously and we are committed to our client’s data security and to comply with GDPR data protection laws.
The General Data Protection Regulation (GDPR) creates consistent data protection rules across the EU. The GDPR become effective as of 25th May 2018 and applies to companies based in the EU, as well as companies around the world who provide or offer goods or services, and those who process data from or about people in the EU.
Preparations have been underway since March 2017 to ensure that our services comply with GDPR and to give you the peace of mind that your client data is safe and secure.
We are committed to transparency, control, and accountability.
- Transparency: Our Data Sharing Agreement and data privacy policies will remain the single consolidated place that maps out the ways in which we process client personal data in accordance with GDPR legislation.
- Control: We undertake Privacy Impact Assessments (PIA) for each of our processing operations on a regular basis and provide in-depth data security training to all LEAF LIFE LIVING LIMITED employees. Service providers are required to sign our Data Sharing Agreement and are subject to regular spot checks to ensure GDPR compliance.
- Accountability: We undertake quarterly risk assessments and are audited each year by the British Assessment Bureau, which includes updating our existing compliance program to ensure that we are adequately documenting our GDPR reviews and compliance procedures. We are also registered with the ICO the UK GDPR regulators.
In practical terms, we have implemented the following:
Data Transfer and Storage
- All personal customer data transferred between ourselves and our clients or service providers is done through OneDrive. OneDrive encrypts all data in transfer and at rest. They use servers within the EU and are members of the US_EU Data Shield Agreement.
- Internally, all client personal data is stored within an access restricted and encrypted environment. All personal computers that require access to personal data to fulfil client processing are also encrypted.
- Client personal data is only shared with service providers once they have signed our Data Sharing Agreement and are happy for us to undertake spot checks on their data procedures to satisfy us that they have adequate GDPR-compliant processes.
- All client personal data is systematically destroyed within 30 days following processing completion and recorded in the data transfer deletion log.
- All LEAF LIFE LIVING LIMITED employees receive data security training and regular GDPR updates to ensure a good working knowledge of data risks and compliance procedures.
- No personal data can transfer internally via email or memory stick.
- Any hard copies of personal data are securely shredded by a registered document shredding service.
- Auto screen saver locks and forced password changes are in place on all computers.
What this means for business
You can continue to use LEAF LIFE LIVING LIMITED as your supplier in the same way you do today, safe in the knowledge that we are committed to compliance with the laws that apply to data privacy and GDPR legislation.