In the unlikely situation that you wish to return your goods, please first contact us at email@example.com and explain the situation. We will then advise you whether to return the goods to ourselves. We accept the return of goods sent back to us within 30 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not, however, accept the return of opened and/or part used goods.
To return items you are advised to:
1.1 We suggest you return your items via Parcel Force fully tracked delivery to ensure that if it doesn’t arrive with us you can put in a claim. Please use sufficient packaging to ensure the contents are not damaged in transit.
1.2 If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus a 20% restocking fee.
1.3 If the customer has refused delivery (with no mistake on our part) and the item is returned to us, a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order, or the order has been damaged in transit.
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